Support Packages

We offer a range of flexible contracts to suit your needs and budget:

• Bespoke service plan
  Our Operations Manager will visit your site to discuss what you need and devise a customised service plan to match
• Pay-as-you-go service plan
  Call whenever you need us and we’ll invoice you each time

• Join our Points system
  Buy a bundle of points that you can redeem against labour costs incurred under our Bespoke or Pay-as-you-go plans Read more
• Time-critical package
  Choose this option if you need us to be with you within a guaranteed timeframe. It can be bought as a standalone package or as an add-on to our Bespoke or Pay-as-you-go plans Read more

tlp Points provide you with fast, easy, flexible access to IT support.

Just like topping up a pay-as-you-go phone, just purchase a block of tlp Points to redeem against IT support when you need it.

The more you buy, the more you save

Your points can be reclaimed against labour time for:

• Hardware and software installations
• Computer installations
• Hardware and software support
• Network security and backups
• Backups
• Preventative maintenance / server administration

Points do not expire until they are used.

Time-critical packages

When you need the peace of mind that an engineer will be with you within a guaranteed timeframe, this is the option to choose or add on to your service plan.

Choose from two levels of guaranteed response:

• 4-hour response
• 8-hour response

Each package is valid for one year from date of purchase. To qualify for either of these packages, your premises must be within a 50-miles radius of our head office in Redhill, and are subject to a site survey.

For further information, please call Nicky Hodges on

freephone 08000 323 400 or 01737 824006,

or email